Book Review: Treating People Well

Civility is a hot topic, and the library has been purchasing lots of books to help you improve your skills. This is one of the newest, written by two former White House social secretaries – people who needed to practice civility every day! Chapters on qualities like humor, consistency, and listening reinforce what the authors call the basic rule of conduct: “act as if the entire world is watching, and you cannot fail to do the right thing.” If you want to learn more about civility in the workplace and everyday life, take a look at these books:

• Treating People Well
• Better conversations : coaching ourselves and each other to be more credible, caring, and connected
• Mastering civility : a manifesto for the workplace
• The Civility Solution: what to do when people are rude